FACT: Rebecca is the department worrier and will worry about anything and everything. When she’s run out of things to worry about she’ll worry about that as well. Rebecca feels this is a quality well suited to her role within the Customer Service Centre as she’ll do everything she can to avoid any additional anxiety. However she has been known to miss her train after returning back to her house to check that she turned the iron off.

FACT: Rebecca is the department worrier and will worry about anything and everything. When she’s run out of things to worry about she’ll worry about that as well. Rebecca feels this is a quality well suited to her role within the Customer Service Centre as she’ll do everything she can to avoid any additional anxiety. However she has been known to miss her train after returning back to her house to check that she turned the iron off.

FACT: Debbie has a spookily amazing memory. In addition to knowing most subscriber details off by heart she can recall the smallest customer query from years gone by. One of the most common sayings within the Support Team is “Ask Debbs, she’ll remember…” Strangely enough she claims not to remember the times she’s fallen asleep during a CAP night out.

FACT: Tracey likes things to be clean and tidy. In fact the best thing about working in the centre of Leeds is that she’s only a stones throw away from her favourite discount retailer and their wide range of reasonably priced cleaning products.

FACT: Alex loves his food however you are unlikely to find him in the kitchen as he quite readily admits to being the worse cook in the world. In addition to the huge amount of information Alex has taken on board since he joined the team, he now knows that by using a tray you can avoid having to balance sausages directly on the oven shelf.