CSC Wins Service Award - July 2007
Thursday, November 01, 2007 |
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Helping Customers Making Better Business Solutions |
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July 2007
CAP’s ‘outstandingly high customer service’ recognised with award for best support team
EXCELLENCE in customer service at CAP has been recognised with the crowning of CAP’s Customer Service Centre as Best Support Team 2007 in the EMAP Communications Awards.
CAP CSC beat off five other finalists from a total entry of 15 top flight information businesses to take the title, reflecting what is described by one customer as CAP’s “outstandingly high quality customer service”.
Customers from across the industry provided testimonials to support CAP CSC’s bid for recognition, with a wide range of plaudits including:
- “The Customer Support Team at CAP have provided me and my team with by far, the most outstandingly high quality Customer Service I have ever encountered in my professional life. They are completely customer focussed, discreet, knowledgeable, and always keep me appraised of relevant progress whether the news is palatable or otherwise.”
- “The customer service provided is exceptional with great communication at the forefront supported with expectations set being consistently delivered and exceeded.”
- “Where the Customer Support team are able to assist directly, they do so in a positive manner, are patient and possess excellent customer service and communication skills.”
- “They always acknowledge any queries that are passed their way and deal with them quickly and efficiently.”
Headed by Customer Support Manager Rebecca Worthy and Business Accountant Lorraine Young, the nine-strong CAP Customer Service Centre was created four years ago and now handles around 7,000 enquiries a year from beginning to resolution, always ensuring the customer’s satisfaction.
The team brings together all the CAP Support Services - working across a range of departments - and acts as a one-stop shop for customer queries handled by experienced staff who specialise in financial, technical, subscription-based and product-related queries.
Ian Rendle, Client Services Director, said: “We are proud of this richly deserved award and, best of all, the fact that it was our customers themselves who provided the supporting evidence in our award entry.
“CAP is committed to providing industry-leading levels of service excellence and our success among a top flight field of information businesses is proof that we are setting the standard for excellence in customer service for our industry.” |
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